FAQs
How to shop and place an order?
Browse the catalogue, open a product and select Make an enquiry. An adviser will confirm availability, price and the next steps by email.
You do not need an account and this website never asks for a password.
FARFETCH pricing and payment
Prices can vary by boutique, destination and currency. No online payment is taken on this website.
Product availability, authenticity and pre-owned items
Availability is confirmed after enquiry. Product descriptions identify pre-owned pieces, and authenticity checks are carried out by the supplying partner.
Delivery, taxes and duties
Delivery estimates and any applicable duties are confirmed for your destination before an order is finalised.
Returns and refunds
Return eligibility depends on the item and supplying partner. Contact Customer Service before returning an item.
Pre-order
Pre-order pieces have an estimated release window and may be subject to production changes.
Size and fit
Use the listed size information as a guide and request measurements if you need more detail.
Promotions
Promotion eligibility, dates and exclusions are shown in the applicable terms.
Fashion Concierge
Customer Service can help source products and answer catalogue questions.
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