Privacy policy

This policy explains how personal information is handled when you browse the catalogue or send a product enquiry.

Information we collect

We collect the name, email address, product reference, selected size and message that you choose to submit. Technical logs may include IP address, browser and device information.

How we use information

Information is used to answer enquiries, provide customer support, secure the website, diagnose problems and meet legal obligations.

Legal bases

Depending on the context, processing is based on your request, legitimate interests, consent or compliance with law.

Sharing information

Information may be shared with authorised service providers and the relevant product or fulfilment partner when needed to answer your request. It is not sold.

International transfers

Providers may operate in other countries. Appropriate safeguards are used where required by applicable data-protection law.

Retention

Enquiry information is retained only for as long as needed for support, record-keeping, security and legal obligations.

Your rights

Depending on your location, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent.

Security

Reasonable technical and organisational measures protect information. Do not submit passwords, full card numbers or other sensitive payment credentials.

Cookies

Cookies and similar storage are described on the Cookie preferences page.

Contact and complaints

Use the Contact us page for privacy requests. You may also contact the relevant supervisory authority.