Returns and refunds
How to return
Contact Customer Service with your order reference before sending anything back. The team will provide the correct return address and instructions.
Returns Policy
Items should be unused, unworn and returned with all original tags, packaging and accessories. Some categories cannot be returned for hygiene or customisation reasons.
Refunds
Approved refunds are issued to the original payment method by the order-handling partner. Processing times vary by provider.
Made-to-order and pre-owned items
Made-to-order, personalised and certain pre-owned pieces may be final sale. Any exception is shown or confirmed before purchase.
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